FAQs about Services
Yay! I’m so glad you are choosing to support your goals by working with The Milk Box! I can’t wait to help you! Here’s the process to expect leading up to our time together:
- Choose the service that you think is best for you. If you need help, I’m here!
- Put that service in the cart and complete the checkout process. The Milk Box will not schedule appointments with clients until after the checkout process is complete. You’ll receive an email confirmation for your “order.”
- In that email, you’ll find some preparation notes and a link to the Patient Intake Form. Go ahead and work on filling that out. I need that information to provide you with a consult.
- In the meantime, I’ll receive your basic info and reach out via email or phone to schedule a time to see you and baby.
The health of you and your little one(s) is top priority for me, so my goal is to see you as soon as possible!
Great question! After you purchase a service, I will be in touch about scheduling a time. My available hours are as follows:
Mondays through Thursdays,
8:30 a.m. to 4:30 p.m.
In-Person Consultations offered on Tuesdays and Thursdays only.
Please complete the entire intake form before our time together.
- Write down any specific questions or concerns that you want to have answered.
- Allow baby to remain hungry (avoid feeding baby within an hour of the consult so that they are ready to eat when the LC arrives. We need baby hungry but not starving).
- If applicable, have your pump washed and available.
- If applicable, please put away your fur babies. And, if possible, minimize distractions such as children, music, tv, etc.
- You may choose to have a support person with you during the consult, in fact, we suggest it!
It is highly encouraged to anticipate a follow-up consultation in these situations. Families who participate in more than one consultation benefit from more optimal outcomes. This is due primarily to the fact that a period of time is often required in order to evaluate the effectiveness of the care plan and adjust based on your baby’s response to our approach.
It is my promise to do all that I can to protect you and your family from any and all viruses. Should I, or anyone in my family have symptoms of illness, I will discuss this with you prior to your appointment to access your comfort level. I will wear a mask and most likely gloves for the entirety of your consult.
If you or anyone in your household shows signs of illness, please call to reschedule. All participants should wash hands before the LC arrives and wear masks during the consult.
Did you know that if lactation services are not in-network with your insurance company, you may be able to request reimbursement for our services under the Affordable Care Act? The National Women’s Law Center has a great toolkit for accessing your right to breastfeeding support under the ACA.
The Milk Box is a self-pay/fee-for-service company. I do not currently bill to insurance.
Yes, but please let us know! If you do not attend an appointment or class, your payment is not refunded. If greater than 24 hours notice is given, $10 will be deducted from the amount paid and will be reimbursed via the method of original purchase. We highly recommend you read the full Refunds and Cancellations section on our Terms of Service page.
I often find myself not only answering the following questions, but asking them as a nursing mother myself. It’s a confusing world out there with so many opinions, and baby brain is real. Have you asked yourself any of these?
- Should it be hurting like this?
- Do I have enough milk?
- How do I actually use my pump?
- What do I do to treat clogged ducts?
- How do I increase my supply?
- How should I go about weaning?
- How do I store my milk?
- Am I doing a good job?
- Will seeing a lactation consultant even help?
If you’re asking yourself even one of these questions, let me help you! It’s worth it.